Remote Working isn’t going away…
I did some polls on my LinkedIn account the last couple of months that were very eye-popping.
On July 29, the poll was “where do you prefer to work?” 83% combined said either ‘My Home’ or a hybrid of home and office. This had 272 votes and a staggering 10,832 views.
Then on September 10, the poll was “If your lease were up in 2020 for your office space, what would you do? Again, an overwhelming 89% said either all remote or hybrid working’. This had 262 votes and is still climbing at 11,346 views.
This is just a sample of the sentiment out there. Many employees had to work from home during 2020 and many are still doing so in 2021. The lack of commute is a very welcome sight and it is something people have gotten used to.
This data paints a very interesting story. How can a business owner keep this benefit available to their employees but at the same time be profitable? It all comes down to knowing your data and having systems in place to keep everything in place and consistent.
The systems are the star of the show. This allows the employees to do what they do best and not have to worry about if something they are doing is going to work or not.
Data can be so overwhelming to track and to analyze. The key is to track the tasks and results that matter to the direction of the business.
Many business owners ask ‘How can I tell if a remote worker is doing an efficient job with their work?’ My answer is if you track the tasks that produce results you will know how well an employee is doing. For example, if a person is doing a reach out campaign with existing clients to get more business, which tasks should be collected? If you just keep track of the number of calls only, you are missing the point. However, if you also keep track of the result of each reach out, you will get a better story. Knowing the number of new sales from each call is much more important than total calls. Also, how the person was connected, and number of times the person was contacted and what format. At the surface, this seems like a ton of data to collect. However, the results will not only paint a clear picture of the system but how each of your employees are doing in the system. It is a win- win situation.
Having the systems in place and tracking and analyzing the data will allow a company to really move in a very quick way towards their goals. And if set up properly, it doesn’t matter where the employee does the work. And in the long run, that will benefit the employee and the business.
Do you have the right systems and data in place?